Peninsula HR

Expert HR and HSW advice for the hospitality and tourism industry

Providing personalised advice 24/7 to your hospitality and tourism business

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Managing a hospitality or tourism business in NZ is challenging

The term hospitality covers a broad range of businesses providing services to guests, patrons, and visitors. You may own a small laneway cafe, a trendy new bar, manage a five star tropical island resort or a quaint B&B, a fine dining restaurant or children's party venue. For all their differences, businesses in the hospitality and tourism industry face the same challenges.

With access to expert advice from Peninsula 24/7, you can always get answers to your questions.

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Some of the most common challenges faced by hospitality and tourism business owners

Working in the hospitality and tourism industry can be as fun as it is stressful. It involves dealing with difficult patrons or guests, long hours, and working during peak periods such as Christmas and Easter. That’s why many hospitality and tourism businesses prefer working with Peninsula. Our hands-on approach allows our team to customise our HR and HSW services to suit your business. This enables you to focus on supporting your staff and providing the highest level of service to your customers and guests.

There are many occupations and work environments in the hospitality and tourism industry. As a business owner or manager, it's your responsibility to provide a safe environment for guests and workplace employees. You need to be aware of all hazards that could cause an accident or injury. These include:

  • Wet, recently mopped or polished floors.
  • Hot liquids – tea, coffee, hot water etc.
  • Burns, cuts and fires in kitchens and food preparation areas.
  • Lifting and carrying heavy objects.
  • Awkward or repetitive movements when doing housekeeping duties.
  • Exposure to caustic chemicals and cleaning products.
  • Use of electrical equipment and appliances.
  • Exposure to workplace violence and aggression from intoxicated patrons.
  • Harassment and bullying from guests or colleagues.
  • Stress and fatigue from high work demands and late shifts.

At Peninsula our expert consultants can support your hospitality business by:

  • Creating or updating Health and Safety documentation and policies.
  • Offering advice on managing harassment and bullying claims.
  • Assisting with disciplinary and termination policies.
  • Completing a SafeCheck workplace Health and Safety review.
  • Supporting the mental wellbeing of your employees through our EAP service.

With access to expert advice 24/7, Peninsula can offer insights to help keep your team and guests safe and your business running smoothly.

Managing Health and Safety in the hospitality industry

Peninsula's experts can cater to the HR and HSW needs of your hospitality business

With a broad range of occupations across the hospitality industry, as well as full-time, part-time, and casual employees, apprentices in varying stages of their training, and on various pay rates, it's difficult to keep pace. Peninsula can draft tailored employment contracts and documents for your employees and contractors to ensure you meet all your employer obligations.

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Explore all the ways Peninsula can help your hospitality and tourism business