Question 1

How does outsourcing HR reduce costs?

Accepted Answer

Outsourcing HR is more cost-effective than hiring internal staff. With Peninsula's expert guidance, you can address issues early and manage them the right way, reducing the likelihood of disputes and costly mistakes

Question 2

What HR functions can be outsourced?

Accepted Answer

You can outsource your documentation, HR investigations, disciplinaries, employee wellbeing services, training, and more. Peninsula's HR services can save you both time and money. We make outsourcing your HR easier than ever before, contact us today to see how we can help you.

Question 3

What key services set Peninsula apart?

Accepted Answer

1. Compliance:

We create compliant, tailored documentation, including workplace policies, employment contracts and forms. This typically includes ongoing updates to documentation in line with legislative changes, create new documentation as required – our service includes unlimited documentation.

2. Unlimited 24/7 Advice:

Our Employment Relations Advice Line is available for clients 24 hours a day, 365 days a year with unlimited access to answer questions about wages, leave entitlements, contracts, terminations, redundancies, performance management and other workplace issues.

3. Representation and Protection:

If a business is facing a new employment relations claim, and they have sought and followed our advice, our Claims Team - may be available to represent them.

Peninsula members are eligible to join Peninsula Mutual, with exclusive access to Peninsula Protect. This discretionary risk product offers members protection against claims up to $400,000 per claim and $2 million per year.

In the FY 2026:

Clients received 437 claims (including 429 personal grievance claims).
310 claims were approved (71% approved).
$1.9m paid in settlement costs.
$1.4m paid in representation costs.
Total $3.3m paid in claims costs.

This financial product is one of our key differentiators, placing us ahead of others in the market (read the PDS)

4. Employee Assistance Program:

Our Employee Assistance Program (EAP) is for client employees and their immediate family (over the age of 16). It provides a safe space to discuss personal or professional challenges that may be impacting their work performance and mental health. We provide a confidential service of six structured counselling sessions per employee, per issue, per year, plus access to a 24/7 helpline with calls answered by qualified counsellors.

5. Software:

Keeping up with changing business needs, BrightHR is our unique HR software solution that combines many systems and processes that help small and large businesses manage employees and their data. Not to mention our AI function - BrAInbox - with thousands of common Q+As to help business owners.

To keep it simple. BrightHR Software lets you manage employee data, absence, staff holidays, rosters and shifts, expenses and training, all in one secure and easy-to-use digital platform, BrightExchange.

6. GLU, our e-learning platform

Give your employees the opportunity to enhance their knowledge while learning at their own pace with GLU, our e-learning platform. Our training libraru features e-learning modules, information videos, short tutorial videos, and webinars hosted by industry and subject matter experts. All collateral has been created to give you and your team practical insights that can be used in every workday to grow your business.

Question 4

What do I do if I want to add another service to the contract?

Accepted Answer

Contact our Client Experience Team on 0800 675 700 and they will be happy to assist.

Question 5

What are the standard contract lengths available?

Accepted Answer

We offer one- three- and five-year contract options that cover various aspects of our service offering. Visit our website or give us a call to discuss the most cost-effective option for your business.

Question 6

What advice does Peninsula provide?

Accepted Answer

Peninsula offers advice and support on the Employment Relations Act 2000 and Ministry of Business, Innovation, and Employment as well as support surrounding WorkSafe regulations, and how they apply to your business. This covers Employment Relations, Health and Safety at Work and compliance requirements. This can include, Workplace Policies, Procedures and Documentation, Employee Pay Rates and Entitlements, Unjustified Dismissal, Performance Management, Employee Contracts, and Health and Safety site-inspections.

Question 7

What is the best way to contact Peninsula?

Accepted Answer

We have a 24/7 advice line for our existing clients to contact for any Employment Relations or Work, Health and Safety concerns. Call us on 0800 675 700, 24/7.

We also have an advice line for our non - clients in which we offer free initial advice. However, we recommend meeting with one of our consultants at your business so we can better understand your issues and provide a more tailored solution.

Question 8

Are there additional services for employers?

Accepted Answer

In addition to our Advice Line and Documentation support, clients can also access our partner law firm Irwell Law who can represent you if an employee has made a claim against your business. Our Discretionary Mutual Peninsula Protect also offers an additional safeguard to clients who decide to join. Funds generated by Peninsula Protect are used to cover the cost for members facing workplace relations claims and/or breaches of the health and safety regulations. Peninsula also offers an Employee Assistance Program (EAP) to client employees and their immediate family members to help them manage their mental wellbeing

Question 9

I would like to leave a review about your service; how can I do this?

Accepted Answer

If you want to share your Peninsula experience with us, please contact info@peninsula-nz.com or visit our feedback page.

Question 10

How can I make a complaint to Peninsula?

Accepted Answer

Peninsula is exceptionally proud of the service and support we provide to over 6,500 New Zealand businesses. We remain committed to extending an efficient, reliable and trustworthy service to all our clients however if you want to make a complaint, please visit our complaint page and be assured our Client Experience team will get back to you within 48 hours.

Question 11

What is the benefit of HR management?

Accepted Answer

HR management helps businesses achieve compliance, handle staff issues and keep their workplace running smoothly. It’s especially valuable for employers who don’t have a dedicated HR team, because it reduces the risk of costly mistakes, saves time and gives you clear processes to follow when problems come up. Good HR management also supports better documentation, fair decision making and a more consistent employee experience.

Question 12

What is good human resource management in New Zealand?

Accepted Answer

Good human resource management in New Zealand means having clear processes, accurate and up-to date documentation, and support you can rely on when staff issues come up. It helps you stay aligned with employment law, make fair decisions and handle problems early before they escalate. For employers without a dedicated HR team, good HR management provides structure, confidence and a consistent way to manage staff.

Question 13

What does a HR manager do?

Accepted Answer

An HR manager handles the core people and compliance tasks that keep a workplace running smoothly. This includes managing documentation, policies, staff issues, performance concerns, onboarding, record keeping and general day to day people management. For businesses without a dedicated HR manager, these responsibilities are often supported through external HR management services like Peninsula.

Question 14

What is Health and Safety?

Accepted Answer

Health and Safety is a range of practices and policies designed to prevent accidents and injuries to your employees, visitors or customers.

Question 15

Who is responsible for workplace health and safety?

Accepted Answer

The person conducting the business or undertaking has the primary duty of care for workplace health and safety. This means that you need a safe working environment and that process and procedure is documented.

Employees also have responsibilities under most legislation, such as ensuring that they following any directions provided for the purposes of health and safety and ensuring that their actions do not affect the health and safety of others.

Question 16

What are the steps in managing health and safety at work?

Accepted Answer

The first step in managing health and safety at work is having a health and safety policy at work. This policy should be clearly and regularly communicated with your employees.

Question 17

Why should you choose Peninsula's Health and Safety services?

Accepted Answer

Peninsula's experienced Health and Safety experts can help you identify potential hazards and find ways to reduce risks to staff. Ensuring your workplace is as safe as possible. This will free up time and calm any worries you have about workplace accidents and costly compensation claims.

Question 18

What is an EAP NZ?

Accepted Answer

EAP NZ stands for an Employee Assistance Program offered in New Zealand. It's a range of tools to aid employee wellbeing whenever required, for example a 24/7 counselling service.

Question 19

What is employee wellbeing?

Accepted Answer

Employee wellbeing covers the physical, mental, and emotional health of your employees.

Question 20

How do you measure employee wellbeing?

Accepted Answer

A good way to measure employee wellbeing is to send out confidential surveys. This gives you an opportunity to gain valuable feedback and learn about the individual experiences of your team.

Question 21

Why choose Peninsula for wellbeing support?

Accepted Answer

Peninsula’s EAP service allows your employees to access professional counselling, 24-hour support and online wellbeing resources – to help them with life’s challenges. So your employees can become their happiest and healthiest selves.

Question 22

Why is employee wellbeing important?

Accepted Answer

Employers who don’t prioritise employee wellbeing may experience higher levels of work-related stress, underperformance, absences, and staff turnover.

Question 23

How much does Peninsula cost?

Accepted Answer

The cost of Peninsula’s Services depends on the size of your business, number of employees, length of your contract and the service offering selected.  We also provide additional Face to Face (F2F) support if necessary for situations where you would like our professional advisors to deal with an issue on your behalf.

Question 24

How is my fee calculated?

Accepted Answer

Your fee is based on the number of employees in your business with discounts available for longer contract lengths.

Question 25

How do I pay?

Accepted Answer

Most of our clients choose the convenience of monthly direct debit as their preferred payment option. We also accept quarterly or annual payments in advance or payment by credit card (Mastercard or Visa).

Question 26

Does the contract auto-renew at the end of the term?

Accepted Answer

Yes, to ensure our clients receive continuous support and protection all contracts auto-renew for the same period under the same terms at the end of their current term.

Question 27

Do you send a reminder about the auto renewal?

Accepted Answer

Yes, we will send an email reminder to the primary contact three months before the start of the applicable notice period.

Question 28

Will the price go up when the contract renews?

Accepted Answer

At the end of the contract term, we reserve the right to increase the total fee by 2% for each year of the contract length to cover any increase in costs over the period.

Question 29

What happens if I no longer have employees? Is the contract cancelled?

Accepted Answer

No, the contract is an agreement to provide service to your business and is not subject to changes in your staff number or business circumstances. All clients have made a commitment to the full contract price payable over the term of the contract.

Question 30

Can I add another business to the agreement without extra cost?

Accepted Answer

Contact our Client Experience Team on 0800 675 700 to discuss any changes to your individual business circumstances.

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