Expert HR and WHS support for the retail industry

Personalised HR and WHS advice for your retail business

Managing a retail business in New Zealand can be challenging

The retail sector has faced many challenges in recent years. Evolving customer demands, supply chain issues, increased operational costs, and staff shortages. To remain competitive as a retail business owner or manager you need to be highly adaptable and innovative.

It also helps that you can access expert HR and HSW advice 24/7 from Peninsula.

Many retail business owners struggle with these common challenges

Hiring and onboarding

The right onboarding process offers support, training, and resources. It allows employees to be productive and confident in their role.

Retention and performance

Attracting and retaining high performing employees can enhance profitability, staff efficiency, and increase customer satisfaction.

Managing employees

Time-tracking software helps keep accurate records of shifts and hours worked to ensure employees are paid correctly.

Health and safety

Protect employees by implementing safety proceedures. Minimise hazards such as slips, trips, and manual handling of heavy inventory.

Working in the retail industry is stressful. It involves handling daily tasks such as dealing with difficult customers, long hours, and working during peak trading periods such as Black Friday, Cyber Monday, Christmas and Easter. That’s why many retail businesses prefer working with Peninsula. Our hands-on approach allows our team to tailor our HR and HSW services for your retail business. This enables you to focus on supporting your staff and providing the highest level of service to your customers.

Call our advice team 24/7

Managing the Health and Safety of your retail team

In the retail industry there are numerous hazards that could cause an injury to employees or customers. This can lead to a Accident Compensation Corporation (ACC) claim.

Some common health and safety risks in retail include:

Slips, trips and falls.
Manual handling injuries from lifting heavy boxes or moving displays.
Working at height.
Psychosocial hazards from exposure to work-related aggression, violence, harassment, intimidation and bullying – from both customers and colleagues.
Stress due to high work demand and low support.
Fatigue, resulting from long shifts or night shifts. Especially during busy periods such as sales or the festive season.

As a Peninsula client, our team can provide expert health and safety advice through:

Health and Safety Documentation such as policies and procedures.
SafeCheck. A comprehensive workplace risk assessment.
Wellbeing support for your staff through our Employee Assistance Program (EAP).
Unlimited access to our Health and Safety Advice Line 24/7.

Our team offer insights to help keep your employees and customers safe and your retail business running smoothly.

Call our expert team

Managing the Health and Safety of your retail team

Expert HR and HSW advice

Protecting your business

Exclusive to Peninsula clients, Peninsula Protect offers protection for legal liability and defence costs arising from HR and HSW claims.

Unlimited advice 24/7

As a Peninsula client you can always call our local expert team and feel secure knowing you’re getting the right advice for your business.

Employee Handbook

We can help develop this essential document for new and existing employees outlining your expected code of conduct.

If you don't have the experience or resources to create or update your business-critical critical documentation to ensure your retail business remains compliant, Peninsula can help you every step of the way. Whether you're looking for advice on HR, health and safety, or guidance on wages for full-time, part-time, or casual employees, overtime, or public holiday rates, our expert team have got you covered.

Explore the ways Peninsula can help your retail business succeed

International Sites

Peninsula Protect is a discretionary risk product issued by Peninsula Mutual Limited ACN 630 256 478 AFS Licence No. 544232. Peninsula Mutual Limited has appointed Peninsula Group NZ Limited NZBN 9429042175179 to distribute the discretionary risk product in New Zealand. To decide if this product is right for you, please read the Peninsula Protect Product Disclosure Statement (PDS) and Target Market Determination.