Introduction
Both Brains is an award-winning nationwide managed IT services provider, delivering outsourced IT support to businesses across the country. With offices in Queenstown and Auckland, and team members based in Wellington and Christchurch, Both Brains helps businesses simplify the complexities of modern IT.
For General Manager Jenni Powell, supporting clients while leading a growing team means balancing exceptional service delivery with the ongoing demands of running a successful business.
The Situation
Behind the scenes, however, Jenni wanted to ensure the business had the right HR foundations in place to support its people and remain compliant.
Managing employment documentation & contracts, and workplace obligations internally was taking valuable time away from the business. With growth on the horizon, Jenni wanted confidence that everything was up to date and supported by HR specialists she could rely on.
"When I reached out to Peninsula, it felt like a weight had been lifted off my shoulders. I finally had confidence that we had the right support behind us."
The Solution
Peninsula partnered with Both Brains to provide tailored HR and employment relations support designed to meet the needs of a growing business.
The team worked closely with Jenni to develop and maintain employment documentation, ensuring contracts and policies remained up to date and compliant with employment law.
Importantly, Peninsula became an extension of the business, providing unlimited advice and guidance whenever workplace questions or employee matters arose.
For a business operating around the clock, access to Peninsula's 24/7 support proved invaluable. Whether Jenni needed urgent advice while travelling overseas or assistance managing an employee issue outside normal business hours, specialist support was only a phone call away.
With Peninsula managing the complexities of HR compliance, Jenni could spend less time navigating workplace obligations and more time focusing on her team, culture and business growth.
"I was travelling in the UK and wasn't sure whether I'd be able to access support. One phone call later, I had specialist advice from Peninsula within five minutes and the documentation I needed within an hour, despite it being outside New Zealand business hours."
What Happened Next
With a stronger HR foundation in place, Both Brains has been able to continue its growth journey with confidence.
When the business first partnered with Peninsula, the team consisted of just five employees. Since then, the business has continued to grow, supported by employment processes and documentation designed to scale alongside its evolving needs.
With HR compliance and workplace obligations taken care of, Jenni can focus on building a positive culture, supporting her team and delivering exceptional service to the hundreds of businesses that rely on Both Brains every day.
"If a business came to me today and said, 'I'm growing and I don't have time', I would 100% recommend Peninsula. Having confidence that our HR and compliance obligations are taken care of means I can focus on growing the business and supporting my team."
