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How to Improve Work Attendance Rates

Absenteeism

3 June 2025 (Last updated 3 Sept 2025)

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Managing sick days or tardiness can be one of the biggest challenges employers face.

If you have employees who are consistently late or sick, it might be good practice to subtly monitor them. You could try keeping a daily register that is reviewed periodically to monitor who is taking sick leave, is late and how often. If sick leave is deemed unreasonable or if there is a pattern of misuse, it needs to be addressed. For example, could it be that your staff are taking sick days in conjunction with weekends?

It is important to understand there are often times when bigger employment issues occur. For example, an employee may be absent from work due to an overwhelming feeling of anxiety due to being bullied or are simply overworked.

If leave is misused, it is an employer’s job to address the problem professionally and Peninsula can help you to do so.

Avoid the frustration of employee tardiness and absenteeism by following our top three tips below. Although not your traditional methods, thinking outside the box of what your employees might be looking for is often the best place to start.

1. Introduce work benefits

Introducing fun things each Monday morning could improve tardiness. Buy your team a coffee and encourage employee social interaction for a few minutes. Something such as this not only provides an opportunity for staff to bond, but it also gives them something to look forward to.

2. Acknowledge annual leave requests in a timely manner

Take a leaf out of Richard Branson’s book when it comes to annual leave. Approving annual leave or rostered days off will encourage staff to stay on and be loyal. If you do not acknowledge the request, anger and resentment will build and the staff member may call in sick or not show up at all, harming the working relationship in the long run.

3. A return to work interview

Having a ‘sickie’ is notorious. Good surf, hot days or long weekends are just some reasons businesses see spikes in sickies. A return to work interview can help put a stop to this. This takes the form of a mandatory meeting with your employee the day of their return, where you determine if they are fit for work. It is also best practice to request a medical certificate for each sick day taken, even if it was just the one (you may need to cover reasonable costs of obtaining the medical certificate if the sick days are less than three days)

Knowing that you have to face your boss the day after a sickie will mean employees are more inclined to only take genuine sick days, or alternatively, schedule annual leave when it is appropriate. For those genuinely sick employees, this meeting provides the opportunity to address any health concerns or work related issues.

Whatever you do to manage sick leave, you need to ensure the policy and procedure is clearly outlined and communicated to employees. An Employee Handbook is the best way to ensure all policies and procedures are clearly outlined.

Peninsula helps employers implement policies and procedures to support these initiatives and to improve overall attendance rates. As the leading workplace relations specialist, we can discuss how you can implement these, and other ideas into your workplace. Contact Peninsula today.

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Absenteeism

How To Manage Absenteeism

Employees not presenting for work, either habitually or for a prolonged period of time, is an ever-present issue for businesses. Absenteeism cost New Zealand businesses roughly $2.86 billion in 2022 alone. Causes for absenteeism can vary but commonly fall into two categories: the employee may be dealing with a serious personal or family hardship; or dissatisfaction with work. Factors for absenteeism include: A mental or physical illness or injury Burnout, stress or low morale A family member in need of care Bullying or harassment Job or employer dissatisfaction Job hunting Tackling absenteeism can be difficult and complex, as the causes for an employee’s prolonged absence can be serious and very personal. Even just discussing the issue with an employee can be delicate. Steps to manage employee absenteeism However, there are a few steps you can take to ensure employees understand your position on absenteeism, and to get them back on track to regular work attendance and to being a happy and healthy employee: Create an official employee attendance policy and enforce it consistently. Let employees know you’re keeping a regimented record of their attendance. Detail clearly that you understand personal reasons may be the cause for their absenteeism, and that dealing with those issues is separate to dealing with their irregular absence from work. Make it clear that you have anti-bullying procedures in place, for instance. Communicate to employees that absence impacts your business, as well as them, and may result in their co-workers working more to cover their absence Record employee absences, and document all attempts to contact absent employees Address the situation upon the absent employee’s return and inform them of attendance expectations. Hold return to work meetings or welfare meetings to attempt to gather information about the underlying cause of the issue Again, document everything. Taking these steps can help prevent employee absenteeism. Keep in mind that a human-first approach – that is, misconduct is not the primary reason for absenteeism – is the best approach to take in these situations. While you can address any absence notification failures, treating genuine absence as misconduct can result in a successful claim from an employee. Get employment relations support with Peninsula Peninsula works with thousands of businesses in New Zealand, supporting them in employment relations and workplace health and safety. Our team provides tailored support for business owners and employers. Call us today to get all your tricky questions answered.

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