As a business owner, you’ve probably heard your fair share of complaints. But when does a complaint become a personal grievance that needs to be addressed? Knowing the difference and responding the right way can help you avoid costly disputes and keep your team on track.

In just 60 minutes:

• Grievance Triggers: See what common issues lead to formal complaints and how the ERA views them
• Grievance Policies: Build clear procedures to manage complaints and protect your business
• Master Workplace Investigations: Learn how to run fair, thorough, and compliant investigations
• Build Stronger Workplaces: Learn practical ways to implement solutions that prevent similar issues and restore positive workplace relationships after conflicts are resolved

Please note that this is general information and not intended to replace legal advice under any circumstances.

Have a question?

Have a question about the webinar, or perhaps you need some guidance on a HR or workplace safety matter? We’re happy to answer all your questions, call 0800 675 701 or email [email protected].