Client Solutions Manager

At Peninsula, we’re proud to be a Great Place to Work certified company – our people stay because they are rewarded, valued and trusted to make an impact. Backed by one of the world's largest privately-owned business services groups, we're a market leader in HR, Employment Relations and Health & Safety advisory.

We support tens of thousands of businesses in the ANZ Region, giving them the tools, advice and confidence to manage their people and safety. Our business is growing fast, financially strong and backed by decades of success and innovation.

We're looking for an experienced Client Solutions Manager to lead a team dedicated to resolving client complaints and enhancing service quality. You’ll engage with senior stakeholders, leverage data to drive improvements, and champion the client voice across the business — ensuring accountability, excellence, and continuous improvement in every interaction.

What You’ll Be Doing:

• Manage end-to-end complaints with timely, fair, and effective resolutions.
• Resolve complex escalations with empathy and professionalism.
• Coach your team to confidently handle sensitive client issues.
• Communicate trends, risks, and root causes to senior leaders.
• Use Salesforce to track cases, monitor quality, and report insights.
• Identify and drive process improvements to reduce complaints.
• Ensure compliance with internal policies and standards. 

What You Bring:

• Proven leadership with the ability to coach, mentor, and inspire teams.
• Strong background in complaints handling, customer resolution, or client experience.
• Skilled in managing high-pressure situations and shifting priorities with composure.
• Excellent communicator—clear, timely, and impactful in both written and verbal forms.
• Experienced in influencing senior stakeholders and driving decisions.
• Data-driven mindset with the ability to identify trends and shape strategy.

What Perks do you get? 

You will be Joining a global brand with local impact and career opportunities across ANZ and beyond. With unparalleled career pathways to ensure your progression, our perks are best in market, and they continue to grow and soar, just like our people. Some of Perks include:

• Enhanced Leave: Start with up to 25 days leave in your first year and earn more as your career grows—up to 31 days after 5 years!
• Profit Sharing: Share in the success of the business with an annual bonus.
• Super Service & MVP Awards: Earn $1000 and enjoy a day off as a reward for demonstrating our values.
• Career Pathways: Take your career further with a structured development path and opportunities to grow into management, training and beyond!
• Education Assistance Program: We support your professional development with ongoing education assistance.
• Bright Exchange: Access exclusive discounts on hundreds of products and services.
• Health & Wellness: Enjoy a $250 voucher, gym discounts, and more!
• Social Club: Enjoy monthly events to stay connected and have some fun along the way!

If this sounds like you, we'd love to hear from you! Simply click the Apply button and submit your updated CV.

At Peninsula, we care about creating an inclusive workplace and celebrate diversity. We are proud to be an equal-opportunity employer.